Privacy Policy

• contact details, such as your first and last name, your postal address, your email address, your telephone number, your date of birth;
• information relating to your use of the Websites, such as your age, your gender, your preferred language(s), your city of residence, your social insurance number, your employment, your annual income, v
• information relating to the analysis of your financial needs: your employment, your annual income, current insurance, your risk tolerance,……….
• Information relating to products and services, such as appointments and information about the services we have provided to you;
• information relating to transactions and payment of financial products in personal insurance and investments, such as the payment method used, date and time, payment amount, billing postal code, your address and other related information;
• Information you provide or submit, for example when you fill out forms, respond to a survey or correspond with us;
• Information collected automatically when using our Websites and Services, such as:
  • login information and other information about your activities on the Websites, such as your IP address, the pages you viewed, the time and date of your visits, the type of browser you use, the operating system your device and other hardware and software information;
  • geolocation data, such as your IP address, a precise or approximate location determined from your IP address or the GPS of your mobile device (depending on the settings of your device and your browser);

In each case, this Personal Information is processed in accordance with the legitimate and necessary purposes listed in section 4.2 below.

4.3.2. Complying with legislation, responding to legal requests, preventing harm and protecting our rights

We may disclose your Personal Information when we believe such disclosure is authorized, necessary or appropriate, including:

• to respond to requests from public and government authorities, including public and government authorities outside your country of residence;
• to protect our business;
• to comply with legal proceedings;
• to protect our rights, privacy, safety, property or those of our affiliates, yours or third parties;
• to enable us to pursue available remedies or limit the damages we may suffer; And
• in accordance with applicable laws, including laws outside your country of residence.

4.3.3. Commercial transactions

We may share, transfer or communicate, in strict accordance with this Policy, your Personal Information in the event of a sale, transfer or assignment, in whole or in part, of AssurancePlus or our assets (for example, following (a merger, consolidation, change of control, reorganization, bankruptcy, liquidation or any other commercial transaction, including in connection with the negotiation of such transactions). In this case, we will notify you before your Personal Information is transferred and becomes governed by another privacy policy.

4.4. Consent

We will only use your Personal Information for the purposes for which we collected it, in accordance with this Policy. We will seek your consent before using your Personal Information for purposes other than those stated herein, subject to exceptions provided by law, including when the proposed new use is compatible with the purpose for which the Personal Information was collected initially.

Where possible, AssurancePlus obtains consent directly from the person concerned for us to collect, use and communicate their Personal Information. However, if you provide us with Personal Information about other people, you must ensure that you have duly notified them that you are providing us with their information in addition to having obtained their consent to such communication.

4.5. Retention of Personal Information

We retain your Personal Information only for as long as necessary to fulfill the purposes for which such information was collected and to the extent permitted or required by law. If you would like more information on the periods for which your Personal Information will be retained, please contact our Privacy Officer.

In addition, any medical clinic doing business with AssurancePlus remains responsible for keeping, in accordance with the laws and regulations in force, all the elements required in the electronic medical file of its clinic's users/patients, despite this Policy. AssurancePlus will keep user/patient data for as long as the clinic requires it. Upon written request from any clinic doing business with AssurancePlus, the latter undertakes to erase the data of any medical clinic making the request and/or its users/patients.

5. YOUR RIGHTS

As a data subject, you can exercise the rights set out below by sending us a written request by email or by post to the attention of our Personal Information Protection Officer at the contact details provided for in article 2 of the Policy :

• You have the right to be informed of the Personal Information that we hold about you, information about the purposes for which we have used and are using your Personal Information;
• You have the right to request a paper copy of documents containing your Personal Information, subject to exceptions provided for by applicable law;
• You have the right to have the Personal Information we hold about you rectified, modified and updated if it is incomplete, ambiguous, out of date or inaccurate;
• You have the right to request deletion of your Personal Information if the collection is not authorized by law;
• You have the right at any time to withdraw or modify your consent to us processing your Personal Information, subject to applicable legal and contractual restrictions. In certain circumstances, withdrawal of your consent may result in AssurancePlus no longer being able to provide you with certain products or services, as applicable;
• You have the right to ask us to stop disseminating your Personal Information and to deindex any link attached to your name which gives access to this information if this dissemination contravenes the law or a court order;
• You have the right to request that your Personal Information be communicated to you or transferred to another organization in a structured and commonly used technological format;
• You have the right to file a complaint with the competent authority for the protection of Personal Information, subject to the conditions provided for by applicable law. To file a complaint with the Commission d’access à l’information (Québec), please use the appropriate form available at the following address: https://www.cai.gouv.qc.ca/formulaires-et-lettres-types/

In order to comply with your request, you may be asked to provide appropriate identification or otherwise identify yourself. We will do our best to respond to you within one month.

6. COOKIES AND OTHER TRACKING AND PROFILING TECHNOLOGIES

We use cookies and other tracking or profiling technologies (collectively, “Cookies”) when you access or use our Website or, unless you have configured your browser or device to block some or all Cookies. These Cookies help us operate, protect and optimize the Website, improve the Services and personalize your browsing experience based on your interests. Cookies are small text files that a website stores on your computer, mobile device or web browser when you access a website for the first time. Cookies are used to collect, store and transmit identifiers, image files and other information, such as your language preference, IP address, browser type and version, the type of device you are using and the unique identifier of your device, which notably allows the website operator to recognize your device and your browsing preferences and to ensure the pre-filling of forms or certain required fields during your subsequent visits.

While some of the Cookies we use are deleted at the end of each of your current browsing sessions, other Cookies are persistent and are retained on your device or browser for the duration defined in the corresponding Cookie file in order to allow us to recognize your browser the next time you visit the Website.

Third parties that we trust, such as Google Analytics or other similar Service Providers, may also use Cookies to collect this data for us in accordance with their privacy policies.

Most information collected through Cookies is general and does not directly identify you. This information allows us in particular to guarantee the operation and security of the Website, to improve your browsing experience and to better understand the traffic and interactions that take place on it. Cookies do not cause any material damage to your computer or device and are not used to extract your Personal Information.

6.1. Management and deletion of Cookies

You can change your browser's Cookie settings, delete Cookies and enable additional privacy settings, including disabling Cookies altogether, by going to the "Options", "Settings", "Preferences" or "Options" menu. help” of your browser, as applicable. The following links can help you better understand how to manage Cookies depending on the browser you use:

• Cookie settings in Internet Explorer
• Cookie settings in Firefox
• Cookie settings in Chrome
• Cookie settings in Safari

You can opt out of any personalized advertising by enabling privacy features on your mobile device, such as “Limit Ad Tracking” and “App Tracking Transparency” (iOS) and “Opt Out of Ads Personalization” (Android) to block all Cookies .

You can refuse to have information about your activities on our Website shared with Google Analytics by installing the additional navigation module for deactivating Google Analytics. This module prevents Google Analytics JavaScript code (ga.js, analytics.js and dc.js) inserted on websites from sharing information about your visits to Google Analytics.

You can opt out of Facebook's interest-based ads by following the instructions. Facebook instructions. For information on how Facebook interest-based ads work, please click here.

You can also opt out of network advertising programs that track your activities across various websites in order to deliver personalized advertising content to you. To learn more, please visit the following pages:

• Digital Advertising Alliance of Canada
• Network Advertising Initiative
• Targeted Ads Opt-Out Page(AdChoices)

7. SECURITY MEASURES

AssurancePlus implements a series of reasonable physical, administrative, technological and organizational security measures aimed at adequately protecting the confidentiality and security of your Personal Information against loss, theft or any access, disclosure, reproduction, communication, use , unauthorized modification or destruction. These measures include encryption, a firewall, access control and confidentiality commitments with our Service Providers, etc.

AssurancePlus reassesses its security measures and procedures regularly and modifies them if necessary. Despite the measures described above, we cannot guarantee the absolute security of your Personal Information. If you have reason to believe that your Personal Information is no longer protected, please contact our Privacy Officer immediately using the contact details provided in section 2 above.

8. LINKS TO THIRD-PARTY SERVICES

From time to time we may include references or links on the Website to websites, content, products or services provided by third parties (the “Third Party Services”). These Third Party Services, which are not operated or controlled by AssurancePlus, are governed by privacy policies that are entirely separate and independent from ours. We therefore assume no responsibility for the content and activities of these sites. This Policy applies only to the Website and Services offered by us and therefore does not extend to websites, content, products or services provided by third parties.

9. CHILDREN UNDER 14 YEARS OF AGE

We do not knowingly collect or use Personal Information from children under 14 years of age. If you are under 14 years of age, you should not provide us with your Personal Information without the consent of your parent or guardian. If you are a parent or guardian and you learn that your child has provided Personal Information to us without consent, please contact us using the contact information provided in Section 2 above to request that we delete the Personal Information from that child. child of our systems.

In addition, only a parent or legal guardian of a child under 14 years of age can access or modify the latter's Personal Information. To this end, we may request any relevant documents from the parent or legal guardian, such as a copy of any custody and visitation agreement or any related court order, to process any request for access or modification.

10. CONTACT US

Any questions, requests, comments, complaints or concerns regarding this Privacy Policy, our practices regarding the protection of Personal Information or your Personal Information must be sent to our Personal Information Protection Officer at the contact details provided in article 2 of this Policy.